Who/What Is TrustMark?

TrustMark is a not-for-profit social enterprise established in 2005 in conjunction with Government, industry bodies and consumer protection groups. They continually re-invest in the scheme, working with Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

TrustMark takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors of work done in and around the home

When a consumer uses a TrustMark Registered Business, they are engaging an organisation vetted to meet required standards and has committed to improving customer service, technical competence, and trading practices.

TrustMark works with a network of Scheme Providers, such as ourselves, to ensure Registered Businesses adhere to and maintain these standards. To ensure a high quality of craft and trading practices. TrustMark runs a programme of desktop and on-site inspections. In addition, if a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.

At ATMA, we work closely with TrustMark and our TrustMark Registered Businesses to improve work standards and help promote our accredited tradespeople to homeowners. By becoming TrustMark registered, businesses can demonstrate their ongoing commitment to customer service, high standards and continual improvement.

TrustMark – Government Endorsed Scheme For Work Done Around Your Home

Documents:

Customer Charter

Framework Operating Requirements

TrustMark Code of Conduct